The game is glitchy and customer support is understaffed and have no empowerment to help players. Customer concerns and issues are treated like made up stories; were constantly made to feel like cheaters who are trying to get something over on kabam and issues are regularly closed without any resolution. Ive been playing for years, and kabam continues to get worse and worse in they way they treat paying customers. Dont get sucked in-- kabam will take something fun and absolutely erode the experience over time.