My Reply 4:
Player
Aug 10, 15:13 GST
Do you have a manger? If so, I’d like this concern to be addressed by him/her.
Having this resolved ‘at the earliest’ is of no reassurance to me. There is less than 5 hours until the competitions resume. In order to effectively compete, I need my gear back by then.
Thank you.
No response to My Reply 4, so My Reply 5:
Player
Aug 11, 09:38 GST
I received no response from the email below. I want this issue escalated to management.
It has now been 36 hours and there is no resolution in this matter. There is a reason why I used the word URGENT in the subject of the issue.
Since you are unware, the server Juggernaut is only in existence until 8/18/2016. After that the server is closed. We are competing for prizes to return to our home server. This issue will not matter at all in 7 days time.
TIME IS CRITICAL TO MY ABILITY TO COMPETE.
Do you have a manger? If so, I’d like this concern to be addressed by him/her.
Having this resolved ‘at the earliest’ is of no reassurance to me. There is less than 5 hours until the competitions resume. In order
to effectively compete, I need my gear back by then.
Thank you.
GAEA Mobile Support, Response 4:
GAEA Support Rep (Gaea Mobile)
Aug 11, 11:06 GST
Hi There!
Thank you for contacting us back.
I am extremely sorry for the inconvenience caused. Your concern had already been escalated to the game team. We understand that it is taking more time to provide you with a resolution to your query and its perfectly understandable that youre very upset about whats happened. I would like to inform you that there are certain issues which might take some time to get resolved.
However, please understand this is being looked into and we should have it resolved soon. Hence, we really appreciate your patience in this regard.
Thanks again for your understanding in this matter.
Best Regards,
Yours Gaeamobile Support
My Reply 6:
From: Player
Sent: Thursday, August 11, 2016 9:25 AM EST
To: Gaea Mobile
Subject: RE: [Gaea Mobile] Re: URGENT Divine Sword Disappeared
So has this been presented to your manager as requested?
No response to My Reply 6, so My Reply 7:
On Aug 12, 2016, at 7:42 AM, Player <email addy withheld> wrote:
I am still seeking resolution on this issue.
Your ‘game team’s’ ineptitude is costing me kills.
There is no reason this could not have been resolved in 10 minutes time.
And where is your manager? A manger is the equivalent of supervisor. Some you report to. I know you do not own the company; therefore, you have a boss. Go find him/her and present this issue to them. I expect a response from someone in a management position. Someone with the ability to DO
SOMETHING.
This is now my FOURTH REQUEST to have this issue reviewed by someone in a management position.
No response to My Reply 7, so My Reply 8:
Player
From: Player
Sent: Saturday, August 13, 2016 11:35 AM
To: Gaea Mobile
Subject: Re: [Gaea Mobile] Re: URGENT Divine Sword Disappeared
Fifth request for management. This will look great when i post these emails on reviews for GAEA Mobile games.
Sent from my iPhone
_____________________________
So on Monday 8/15/2016 around 6:00 AM EST, I magically receive a Divine Sword chest in my inventory. It is conceivable it appeared sometime on 8/14/16, but their server crashed and I was unable to effectively play until 8/15/2016. Either way, it took over 5 days rectify a very simple issue. Even though I repeatedly asked for management intervention, I was flatly ignored. Until………
GAEA Mobile Support, Response 5 from someone claiming to be a fellow player:
GAEA Support Rep 2 (Gaea Mobile)
Aug 15, 22:22 GST
Greetings,
I am really sorry for all the trouble you came across due to the recent issue with the new server. Being a fellow player, I truly understand how disappointing it can be at times and I sincerely apologize for the inconvenience caused to you.
We were aware of the issue where many of our player were facing issue with Divine Sword. As it was something which couldnt be fixed right away, we have sent Juggernaut Compensation chest for all the players along with an In-game mail for the trouble caused. I would suggest you to check your mail and claim the rewards from there, if in case you havent claimed it as of now. Again, I am sorry for what has happened and we really appreciate your patience and understanding in this regard.
If you have any other concern, please feel free to let us know and we will be glad enough to assist you ahead.
Regards,
Your Gaeamobile Support.
_____________________
So far as I can tell, no other player experienced issues with Divine Sword. Not one mention by anyone else in the forums or nor any reply to my forum post about it. The “recent issue with the new server” (their server crashed for around 24 hours in the middle of a two tournament) was completely unrelated. And this individual does not even appear to be a manager either.
Please note, this is pattern of behavior with this company. They continually show disrespect for their customers. If you choose to play one of their mobile apps, be AWARE of what you are in for. Visit their forums. See for yourself.